You agree to our Terms of Service by making a reservation with our company for a tour, flight, hotel, travel consultation, or any other service. Please make sure you have carefully read them. These terms and conditions are subject to change anytime and without prior notification by the firm. When you receive your tickets, you must carefully review them, and if any information seems incorrect or incomplete, you must let us know right away. If you do not notify us about any changes as specified on the invoice, we are not responsible for any issues that might arise. The information below is provided in good faith based on data provided by the Principal at the time of booking. If it turns out that any of these facts are incorrect, you will be informed right away. Please make sure your travel documents are in order and valid.
We suggest you to reconfirm your flight once more 72 hours before departure. No refunds or changes are permitted for tickets (Conditions Apply). Prior to the issuance of the tickets, prices are NOT guaranteed. We are unable to bear responsibility for any flight cancellations or delays (due to weather, labor disputes, or other factors) if the operator is unable to fulfil their contractual obligations. In order to find a different aircraft, we will help the operator. It is imperative that you have enough travel insurance to handle this unfortunate scenario. You must carefully review your tickets once you receive them, and you must let us know right away if you believe any information is incorrect or incomplete. If you do not notify us of any changes as specified on the invoice, we are not responsible for any problems that may occur. Therefore, we urge you to carefully review the invoice. If there are any modifications to the flight tickets, hotel reservations, or transportation vouchers, the customer will be liable to pay the difference in fare.
Company reserves the right to offer an alternative option if the agreed-upon option cannot be fulfilled. Additionally, we have the right to change hotel rates up until complete payment or any time before you make your reservation. Prices are subject to availability.
Below mentioned airlines are not covered by Schedule Airline Failure Insurance (SAFI
Air Nigeria, LAB Airlines, Sky Europe, Nordic Airways, Carib air Airline, Air Jamaica, Air Comet, Olympic Airlines, Frontier, Silver jet, ZOOM, Air Senegal, Cabo Verde Airline, OZ Jet, Aviacsa, Bellview, My Air, KD Avia, Air Slovakia, and Ghana Airways.
We accept no financial liability in the event if the airline fails to operate. Passengers who choose to fly on these airlines accept full responsibility for any loss occurred if the airline fails to operate, and it is strongly advised that separate travel insurance be purchased in the event that the airline fails.
Deposits only secure seats, not fares. It is in your best interest to pay off the balance as soon as possible to avoid any fare difference (Increase in fare). A deposit of 50% of the Grand Total is required to SECURE your booking. Prices are subject availability.
Passports must be valid for at least 6 months before the date of your return journey, and you must have a valid visa for the destination. Please ensure that you have consulted the Embassy about any VISA or PASSPORT issues. Requirements may change, so check for the most recent Terms & Conditions before departure.
The customer must provide copies of all passengers’ passports to the hotels provided. It is in your best interest to keep extra copies of all passengers’ passports.
All passports must be received at least four weeks before departure, along with two passport-sized photographs, and it is the responsibility of the customer to deliver and collect the passports from the office. Passports must be valid for at least six months after the date of departure. Ideally, your passport should be valid for at least eight months.
We will upload your passports/travel documents to our Umrah System once we receive them. Once this is completed, it may take up to a week to obtain an E-number, after which we can submit passports to the Saudi Embassy.
Visa processing at the Saudi Embassy can take up to 2-3 weeks in some cases. During this time, Way to Umrah will not be held liable if passports are misplaced in the Embassy.
Under any circumstances, visa is NOT guaranteed. In the event of a delay in obtaining the Visa from the embassy, the company will NOT be held liable for the associated costs (including changes in flights, hotel and transportation).
If the traveler does not have a British passport, he must provide Travel Documents, a Biometric Card, Proof of Residence, and the Expiry Date of his current Visa (should be valid for a minimum of six months from the date of departure).
Baggage allowance varies for every airline. We recommend you to consult with the respective airline about Baggage Allowance before departure.
Flight tickets are non-refundable after any kind of cancellation, but they may be changed subject to the airline’s policy with flight change fees. In the event of a cancellation, 50% of the deposit will be charged as an administration fee prior to ticket issuance.
In the event of a cancellation prior to the issuance of an Umrah Package flight tickets, hotel and transportation vouchers, 50% Administration Fee will be charged per passenger on your initial deposit, with the remaining 50% refunded.
After issuing Umrah Package flight tickets, hotel and transportation vouchers, we will consult with the airlines only upon your request to see if those flight tickets are changeable/refundable. We will respond within 48 hours. After deducting the Administration Fee per passenger, your ticket’s refund amount will be declared in accordance with the airline’s instructions (if applicable). Furthermore, all other vouchers are non-refundable.
If you are dissatisfied with the services provided by Way to Umrah, please notify us in writing within 21 days of the event or 7 days after returning from your Pilgrimage/Umrah. Any communications received outside of this timeline will result in delayed resolution.
You can send your complaint to the following email address:
We strongly advise 3 hours for intercontinental flights and 2 hours for European and domestic flights for check-in due to security measures. Check-in typically closes one hour before scheduled departure, so please keep sufficient time to get to the airport.
If you haven’t already, please let us know and we’ll forward your request to the airline. Please keep in mind that meal requests are not guaranteed, the airline will make every effort to accommodate your request.
The agreement/contract between the client and the company will be governed under English law and jurisdiction for the purpose of arranging travel and accommodation. Issues between the client and the service provider within the Kingdom of Saudi Arabia will be subject to Saudi Law and Jurisdiction. You must follow local customs and follow the laws of the host country at all times. You are responsible for your actions; we will not be able to assist you if you violate local custom knowingly or unknowingly. The British Embassy or your travel insurance provider will be your only sources of assistance.
Anyone with a non-Muslim name must submit a certificate from a masjid or an Islamic center confirming that the applicant is a Muslim along with the Visa Application.
The Mahram Regulation is applicable.
Women and children should be accompanied by a male relative or husband/father (Mahram). It is necessary to provide proof of relationship (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must fly into and out of Saudi Arabia with his wife and children on the same flight.
If a woman is 45 years old or older, she may travel without a Mahram with an organized group or family if she presents a notarized No Objection Certificate from her Mahram.
If the applicant is not a citizen of the country from which he or she is applying, a valid residency permit must be submitted along with the application.
After you have received all of your documentation, we will provide you contact information for Saudi Arabia. In addition, an Emergency 24 hour UK number to contact Way to Umrah is available for emergency use only.
Please be aware that everything is subject to availability and the Terms and Conditions. Way to Umrah reserves the right to refuse services at any time without any notice. We will do our best to accommodate your needs and requirements if brought to our attention at the time of booking. If for some reason, we are unable to provide you with what we have agreed upon, an alternative option will be made available to you.
Please make all necessary travel insurance arrangements. Please take note for group bookings, tickets can be issued any time because the airline sets up Deadlines.
You must ensure all Pilgrims’ health requirements, such as vaccination, have been met. All incoming travelers performing Umrah or Hajj must bring a certificate of vaccination against MENINGOCOCCAL MENINGITIS issued no more than three years and no less than ten days before arrival in Saudi Arabia. The responsible authorities in the visitor’s home country should ensure that adults and children over the age of two years receive the recommended vaccine dosage.
We take great care to ensure that all of the information provided to you is correct and accurate but we cannot guarantee its accuracy because it is provided by a third party and we have the right to change the information, including these terms and conditions, at any time without any notice. It is your responsibility to keep track of any changes to these terms and conditions. Way to Umrah has ensured that all representatives, agents, tour operators, and suppliers’ services are reputable. However, the company has no direct control over these organizations and will not be held liable for any errors, omissions, or blunders made by them or their employees. The Customer accepts the booking’s terms and conditions of such firms, companies or persons and shall provide services to the Company and the Customer.
If the Company/Supplier cancels or changes the schedule due to war, riots, civil commotion, strikes, disasters, terrorist acts, natural disasters, acts of God, technical problems with transportation, or other events beyond the Company’s control, the Company shall not be held liable in any way.
It is vital to remember that all personal baggage, including personal articles, medicines, mobile phones, and any other items carried with you during the trip, is “at the owner’s risk” at all times and under all circumstances. The company will not be held liable if the Client fails to bring passports, visas, or other required documents for travel with himself/herself.
Because of the nature of Hajj and Umrah and the large number of pilgrims travelling from all over the world, there is a risk of catching viruses and airborne diseases, therefore, it is your responsibility to ensure your own well-being at all times, and the company shall not be held liable for any personal accidents, illness, or death during your travel and pilgrimage, or for any medical reason. We strongly recommend that you obtain adequate travel insurance for your trip and stay. Local rules and compliance in the Kingdom of Saudi Arabia will supersede any standards represented or relied upon in the United Kingdom for Health and Safety.
It should be noted that all hotel star ratings are based on Saudi Arabian standards, some hotel rooms may range from 3/5 to 5/7 people. The unexpected is often the norm during the Hajj and Umrah journeys.
Despite meticulous planning, the Hajj/Umrah journey can never be treated as a normal vacation in the UK. The Pilgrims and Umrah Travelers hope for a pleasant and once-in-a-lifetime experience, but a large number of people from all over the world with diverse lifestyles are likely to have an impact on your holy tour, the Company will not be held liable for this experience.
We or anyone else makes no express or implied representations about the accuracy, completeness, or fairness of the services at KSA. Any opinions or estimates presented are based on our current knowledge and are subject to change without any notice.
Transportation is provided by a third party. As a result, the timing, quality of the transport, duration of the journey, and facilities on the transport may differ from those of standard UK transportation. The company will not be held liable in any way.
